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10lineloto is an online Lotto game for you and your friends, in which players compete for attention.
It is played with cards with numbers from 1 to 90 and barrels that drop out in random order.
An unlimited number of players can play at the same time.
At the beginning of the game, you must choose a room in which you want to take part. The rooms are classified into 5 sections.
They are classifie according to the cost of tickets for participation in a particular draw.
After the players choose the draw in which they want to take part, everyone receives 1-3 cards with numbers. The numbers dropped out on the cards are given in random order.
Players can replace the ticket with any other by clicking the refresh button. After the tickets are approved, the player enters the waiting room for the game.
The task of the players is to mark on the cards the numbers that appear in random order in time. Also, the game has an "Auto" mode (autocomplete the dropped numbers on the card).
The winner of the Online Lotto is the one who marks all the numbers on any of the cards first.
After the drawing of the draw, the winner's balance is automatically replenished with the amount that was drawn.
This application allows you to play lotto online. Before starting, you can choose the type of game.
There are 2 modes available in the game:
1) short game - the player who closes any row on one of the cards wins
2) long game - to win you need to fill out the card completely
To withdraw funds, an automated system operates, with the help of which the player, by entering the data of his card, transfers his game balance to the balance of his bank account.
In order to show our firm commitment to strong business practices 10lineloto publishes this Privacy Statement.
Here at 10lineloto, we believe that good business relationships are built over time by way of honesty and trust. That is why the privacy of your information is extremely important for us. This means that we are committed to protecting your privacy so that your experience with 10lineloto is a pleasant and secure one.
You can rest assured that we employ all possible measures to provide you with secure money transactions. We use security connections SSL, certified by Secure Server Certification Authority GoDaddy. The site has security measures in place to protect the loss, misuse and alteration of any information you give us.
Winnings — your winnings and cash-outs are kept strictly confidential, and winnings information is stored in secure operating environments. 10lineloto keeps your winnings information private and does not provide this information to any third party unless such information is required to be disclosed by law, regulation or any governmental or competent regulatory authority.
Credit Card Security — using your Credit Card at 10lineloto is perfectly safe. CVC utilizes sophisticated RSA public/private key encryption technology to ensure that sensitive data is transferred securely over the Internet. All Credit Card details are stored on a secure server, which is protected by the latest firewall system. This means that using your Credit Card at 10lineloto is even safer than using it to order food at your local restaurant.
Our policy at 10lineloto is that all personal information you provide, such as your name, postal address, e-mail address, telephone number, date of birth, sex, IP address is private and confidential and will not be shared, rented, sold or distributed in any manner to any other person, company or organization.
10lineloto operates a strict anti-spam policy. All emails sent to our players are legitimate and are in regard to the players account, and to inform them of opportunities open to them like casino promotions, draws and tournaments. The frequency of promo mails may vary and reach up to 3 emails per day. All players reserve the right to request that these emails be stopped, and are to contact us directly for this to be fulfilled or unsubscribe by clicking the link in the bottom of an email. We operate using IP addresses to help diagnose problems with our servers. Your IP address is used to help identify you and your wagering account.
Cookies are small files that a site or its service provider transfers to your computer‘s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
By using our site, you consent to our website privacy policy.
This Privacy Policy is subject to change, so please check it regularly. We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. Any changes to our Policy can be found on this page. If you have any other questions or concerns regarding data privacy and security please do not hesitate to contact our friendly Customer Support Team or send your questions to [email protected]. Our representatives will be more than happy to assist you.
The services and the Content on the Website are provided by: means COLDMINDS SOLUTION LTD, a company registered in United Kingdom.
Responsible game – one of the priorities of the 10lineloto. For us it is important that each player enjoys the game process, knowing the risks and consequences, and does not face the problem of gambling addiction.
Playing in 10lineloto should be seen as entertainment and leisure, not as earning money. Unfortunately, today the problem of gambling addiction is getting more acute and many people get into a situation when they can not stop chasing the win and jeopardizing not only financial but also psychological state. In order to control gambling passion we strongly advise you to consider the following recommendations:
If you need to limit gambling, please contact our casino support team and we will restrict your access for a while.
If you need advice or assistance concerning gambling addiction and other problems that result from gambling, please contact one of the following organizations.
If you are worried that gambling can have a negative impact on your life or the lives of your close people, please answer the following questions. They will help you to determine the extent of gambling addiction:
The more you gave affirmative answers to the questions, the more your addiction to gambling is, that must be solved by yourself or with the help of specialists.
If you think that you have a gambling problem and need a break from gambling, you can resort to the procedure of temporary access restriction by contacting our support team to [email protected]. The access to your account will be closed for a period of at least 3 months, but you have to remember, we can reactivate it according to your request. If you want the full access restriction – wright us about it and we will delete your account from the system. You can also request freeze of your game account for a period of 7 days. If you decide to resort to self-exclusion procedure, please contact all the online casinos, where you are registered, and ask them to block your accounts as well. We also strongly recommend that you install the software, which will allow to block access to gambling websites. At the bottom of the page there is a list of filtration systems best suited for this purpose.
GamCare – the leading authoritative association, providing information and consulting services, as well as real help in solving the problem of gambling. Confidential Helpline: 0845 133 6000. Website Organization: www.gamcare.org.uk
GamblingTherapy – online service providing psychological assistance and counseling for those affected by gambling. Support is provided throughout the world. The organization’s website: www.gamblingtherapy.org
Gamblers Anonymous – a society of people who have united to support each other and to help other players in the solution of problems associated with gambling. Offices in different countries. The organization’s website: www.gamblersanonymous.org.uk
The registration and participation of persons under the age of 18 in the games at 10lineloto are prohibited. 10lineloto enforces this rule and carries out regular procedures of checking the age of clients who use payment systems. In the case of violation of this rule the player’s account will be blocked and any winnings will be forfeited.
Filtration systems allow you to limit access to sites with gambling, that is useful for parents who have children as well as for players suffering from gambling addiction problems. We recommend the following filtration systems: CyberPatrol – www.cyberpatrol.com, Net Nanny – www.netnanny.com
10lineloto understands the importance of client’s confidence in the integrity of services and works with the most famous game companies, using the most reliable software and the latest technology to ensure fair play.
In 10lineloto games are provided by companies with a worldwide reputation and many years’ experience. They are leaders in the market of game software: Microgaming, NetEnt and Evolution Gaming. Being one of the founders of eCOGRA and IGC, Microgaming company creates the best games for over 10 years, placing the highest demands not only on the quality of services, but also on the fairness of the games offered, as well as on security and confidentiality of the players.
10lineloto is proud of its reputation and wide recognition among players worldwide. It is important for us to know that every client enjoys the game process and is sure that the casino respects and protects their interests, ensuring integrity and safety of the game.
All games presented on the website 10lineloto are periodically tested on fair play and payments statistics by the international organization eCOGRA. In addition, the game data and results are encrypted via integrity monitoring system and a digital signature that guarantees non-interference in the game process. The use of a random number generator and complex mathematical algorithms ensures objectivity, independence and randomness of the game.
In addition, the player may at any time get acquainted with the statistics of transactions and bets in the account, that are free and available in your account. Use Of Cookies on the website
The Company uses ‘cookies’ in order to provide a certain functionality of the Website. A cookie is a small text file that is placed on your computer when you access the Website, which allows us to recognize you when you come back to the Website. More information about deleting or controlling cookies is available at www.aboutcookies.org.
Please note that by deleting our cookies or disabling cookies you may not be able to access the certain areas or use the certain features of the Website.
By clicking the «Add Deposite» button User expresses full consent to this Payment Policy and Terms and Conditions of payment service provider and authorize payment service provider to execute payments automatically charge form User’s credit card for pay for all goods and/or services or other additional services he/she ordered on the Platform/Website including, but not limited to all possible taxes, charges, etc.
User acknowledges and agree that confirmation notification of the One-Click Transaction will be provided within 2 (two) business days using agreed method of communication.
User certifies that he/she is an authorized user of credit card, details provided in One-Click Transaction Form, and that he/she will not dispute the scheduled payments with his/her credit card company provided the transactions correspond to the terms indicated in Terms and Conditions of the payment service provider, Terms and Conditions and this Payment Policy.
After clicking the «Add Deposite» button the transaction is irrevocably deemed to be processed and executed. After clicking the «Add Deposite» button User agrees that he/she will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, User confirms and states that he/she does not violate legislation of any country. Also, by accepting these rules (and/or Terms & Conditions), he/she as cardholder, confirms that he/she is entitled to use Services offered via the Website.
When using the Platform/Website, User makes legally binding declaration that he/she have reached or surpassed the legal age, which is considered as such by his/her jurisdiction in order to use Services provided by the Website.
By starting to use the Website’s Services User takes legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorised violation.
By agreeing to use the Website’s Services, User understands and accepts that processing of any of his/her payments are executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment.
User acknowledges that One-Click Payment Transaction services will remain in effect until User cancel it. If User wishes to reject to use One-Click Transaction services for his/her next purchases of goods and/or services or other facilities on the Website, User can do that by using Website email provided in Website contact details.
Payment service provider is not responsible for any failure to process the data related to User’s payment card, or for the issuing bank’s refusal to provide authorisation of the payment with his/her payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to User or purchased by User from the Website by using User’s payment card. When User pays for any of the Website’s goods and/or services, User is primarily bound by the Website terms and conditions. Please note that only User, as the cardholder, is responsible for paying for all goods and/or services he/she has ordered through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums.
User acknowledges and accept own responsibility to be updated in information provided on Website regarding Terms and Conditions and/or using his/her Personal account/profile on the Website.
In case there is a situation when User does not agree with the terms and conditions and/or other reasons, contact directly the Administration/Support Team of the Website using email with following Website contact details.
1.1 It is the policy of COLDMINDS SOLUTION LTD (hereinafter "Company") to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. The Company strives to comply with all applicable requirements under the legislations in force in the jurisdictions in which the Company operates, to prevent of the use of the financial system for the purpose of money laundering and terrorist financing.
1.2 The Company is licensed and regulated by AntillePhone N.V., to offer remote games over the internet, under the National Decree August 18, 1998 No. 14. Under the license conditions issued by Curaçao, the Company is required to have in place adequate measures to prevent its systems from being used for the purposes of money laundering, terrorist financing or any other criminal activity.
2.1 The Company is fully committed to be constantly vigilant to prevent money laundering and combat the financing of terrorism in order to minimize and manage risks such as the risks to its reputational risk, legal risk and regulatory risk. It is also committed to its social duty to prevent serious crime and not to allow its systems to be abused in furtherance of these crimes.
2.2 The Company will endeavor to keep itself updated with developments both at national and international level on any initiatives to prevent money laundering and the financing of terrorism. It commits itself to protect, at all times, the organization and its operations and safeguards its reputation and all from the threat of money laundering, the funding of terrorist and other criminal activities.
2.3 The Company's policies, procedures and internal controls are designed to ensure compliance with all applicable laws, rules, directives and regulations relevant to the Company's operations and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place.
3.1 The Company will take reasonable steps to establish the identity of any person for whom it is proposed to provide its service (hereinafter "Players"). For this purpose, the process for the registration of Players provided for under the General Terms and Conditions of the Company provides for the due diligence process that must be carried out before or during the opening of a user account.
3.2 The Company will keep at all times a secure online list of all registered Players and information and documents will be retained in accordance with the applicable data protection obligations.
3.3 The Company will collect certain minimum Player identification information from each Player who opens an account. The Company will not accept to open anonymous accounts or accounts in fictitious names such that the true beneficial owner is not known. The information required will include at least:
3.4 Documents to verify the identity information received will be requested from the Player if and when there is considered to be risk or uncertainty about the information provided and prior to any payment in excess of EUR 3,000 per occasion or when payments to the account are made in excess of EUR 3,000. These documents shall include, to the extent permitted under the relevant data protection regulations:
3.5 The Company may supplement the use of documentary evidence by using other means, which may include:
3.6 The Company will inform relevant Players by e-mail or another method that the Company may seek identification information to verify their identity.
3.7 Any employee of the Company who becomes aware of an uncertainty in relation to the accuracy and truthfulness of the Player information provided shall immediately notify the AML Compliance Person, who will review the materials and determine whether further identification is required and or so that it may be determined whether a report is to be sent to the relevant authorities.
3.8 If a potential or existing Player either refuses to provide the information described above when requested, or ignores the request within 3 days from the request, or appears to have intentionally provided misleading information, the Company will not open a new account and, after considering the risks involved, consider closing any existing account. In either case, the AML Compliance Person will be notified so that it may be determined whether a report is to be sent to the relevant authorities.
3.9 If a Player has been identified as attempting or participating in any criminal or unlawful activity, the Company will take the appropriate steps to immediately freeze the account of the Player.
3.10 If any material personal information of a Player changes, verification documents will be requested.
4.1 The Company will monitor account activity with special attention, and to the extent possible, the background and purpose of any more complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.
4.2 Monitoring will be conducted through the following methods: Transactions will be automatically monitored and reviewed daily for all transactions above 1000 EURO along with all the details of the users making those transactions. Documents may be required at the determination of the AML Compliance Person.
4.3 The AML Compliance Person will be responsible for this monitoring, will review any activity that the monitoring system detects, will determine whether any additional steps are required, will document when and how this monitoring is carried out, and will report suspicious activities to the relevant authorities.
4.4 Parameters that signal possible money laundering or terrorist financing include, but are not limited to:
4.5 When an employee of the Company detects any activity that may be suspicious, he or she will notify the AML Compliance Person. AML Compliance Person will determine whether or not and how to further investigate the matter. This may include gathering additional information internally or from third-party sources, contacting the government, freezing the account and/or filing a report.
4.6 The Company will not accept cash or non-electronic payments from Players. Funds may be received from Players only by any of the following methods: credit cards, debit cards, electronic transfer, wire transfer cheques and any other method approved by the Company or respective regulators.
4.7 The Company will only transfer payments of winnings or refunds back to the same route from where the funds originated, where possible.
4.8 To the extent the Company utilizes a third party to process and record payments to and from Player and accounts, the Company will use best efforts to ensure the services provider has transaction monitoring systems in place which will allow for screening of the transactions pursuant to these provisions and in accordance with the applicable legislation. The AML Compliance Person shall be responsible to review the relevant service agreement with the service provider to ensure the adequacy of the agreement.
4.9 Records relating to the financial transactions shall be maintained in accordance with the data protection and retention requirements in the applicable jurisdiction of Curaçao.
The AML Compliance Person will report any suspicious transactions (including deposits and transfers) conducted or attempted by, at or through a Player account involving EUR 1,000 or more of funds (either individually or in the aggregate) where the AML Compliance Person knows, suspects or has reason to suspect:
6.1 The Company will develop ongoing employee training under the leadership of the AML Compliance Person and senior management. The training will occur on at least an annual basis. It will be based on the Company's size, its Player base, and its resources and be updated as necessary to reflect any new developments in the law.
6.2 The training will include, at a minimum:
If you used funds/part of funds from your Account all your payments are made through the payment service provider and there is no statutory right of revocation of the purchased goods and/or services or other facilities. Refund is possible in case when no goods/services were purchased and all deposited funds available on the Account. In other cases refund possibillity is at discretion of the Administration or payment systems/agents. In case of refund/Cancellation all coins available at the Account of the User will be adjusted.
You acknowledge and agree that Your User's Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. Additionally, any funds deposited in Your Account will not earn any interest and can be lost.
1.1 Using and/or visiting any part of the website 10lineloto and its mirror websites (hereinafter - the "Website"), or opening an account on the Website, the Customer undertakes to comply with: General terms and conditions, represented on this page: Privacy Policy; represented on a separate page; Anti-fraud Policy; Any terms and conditions of the promotions, the bonuses and the special offers, the Website will inform about every so often.
1.2. All of the above-mentioned terms and conditions are hereinafter collectively referred to as the “Terms”.
1.3. Before accepting the Terms, they should be read carefully. If the Customer does not agree to accept and to comply with the Terms, he/she should not open an account and continue to use the services of the Website. It will be deemed to be the acceptance of the Terms if the Customer continues to use the services of the Website. The date of entry into force of the Terms shall be 1 November 2017.
1.4. The following terms and definitions will be used in this document:
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
2.2 “Operator" means Group of companies – COLDMINDS SOLUTION LTD., registration No. 13585118, registered address is at Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom. The company COLDMINDS SOLUTION LTD. was founded in London, and laws of United Kingdom apply to its activity.
2.3 “Payment Processor" means COLDMINDS SOLUTION LTD, a company registered in Kemp House, 160 City Road, London with registered company number 13585118.
2.4 All information on the Website is provided by the provider of services on the Website, a company COLDMINDS SOLUTION LTD. (hereinafter 10lineloto), is a company operating https://www.10lineloto. Services are provided to card holder by COLDMINDS SOLUTION LTD located at Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom. In the event of any inquiries and complaints, please direct them to COLDMINDS SOLUTION LTD. COLDMINDS SOLUTION LTD is fully liable for any acts of their employees, agents or affiliated entities. COLDMINDS SOLUTION LTD as Payment processor and COLDMINDS SOLUTION LTD. as Operator in these Terms and Conditions is referred to as “We", “Us", “Our", “Management", “Site" or “Company" that you enter contract with. The Player and registered Account Holder shall be referred to as “You", “Yours", “Customer" or “The Player".
3.1. The Company reserves the right to amend the changes, the additions and the updates to any of the Terms for a number of reasons, including the commercial, the legal (in accordance with the new laws and the regulations) and also due to the changes in customer service. Any changes, additions or updates are published on the Website to inform the customers. The Player assumes responsibility for familiarizing themselves with the Terms and Conditions. For this reason, we encourage players to check for updates every so often. The Company retained the discretion to amend the changes to the Website, the services and the software and/or the technical requirements necessary for the access and the use of the services any time and without prior notification.
3.2. If the Customer does not agree to any changes, additions or amendments, he/she may stop using the Website and/or close the Account in pursuant to paragraph 12 of the Terms. The further use of the Website services by the Customer after the date of entry into force of the changes will signify his/her acceptance of the revised Terms, including (for the avoidance of doubt) any additions, exclusions, replacements and other Changes in respect of the company's services pursuant to paragraph 3.1 of the Terms and conditions, whether or not the customer has been informed and been familiar with the amended Terms.
4.1. The use of the services by the persons, being under the age of majority is prohibited. The use of the Website by any person, who is under the Acceptable age will be a violation of the Terms. The Company retains the discretion to request the proof of age in order to avoid the violation of the above Terms. The Company retains the discretion to close the Customer's gambling account and to dismiss him/her from the use of the services if the proof of age has not been provided or there is a doubt in reaching the permissible age by the Player.
4.2. In some countries, gambling on the Internet is prohibited by law. The Customer acknowledges and accepts the fact that the Company cannot provide him/her with legal counseling or the guarantees regarding the use of the Website services. The Company does not guarantee that the services provided by the Website comply with the laws in the country of residence of the Customer. The Customer uses the services of the Website at its own free will, at its own risk and is solely responsible for the knowledge of the legality of the use of the Website in the country of jurisdiction of the Customer.
4.3. The Company does not welcome the violation of the laws and the regulations of the country of residence of the Customer. The Customer provides the necessary information, guarantees and agrees that the use of the Website services complies with all laws, acts, and regulations. The Company is not responsible for any illegal or unauthorized use of the Website services.
4.4. Players residing or registered in the United States of America, Latvia, France, the Netherlands are not allowed to open an account or to add funds. The Company retains the discretion to amend the list of the countries, which residents are not allowed to play in online casinos any time with or without prior notification of the Customer. The Customer agrees that he/she is prohibited from opening an account and using his/her account while in this country (s).
4.5. The Client is solely responsible for the payment of any applicable taxes and fees that are taxed from the funds won at the online casino. If the winning amount is subject to taxation in the jurisdiction of the Customer's country of residence, the Customer shall provide the information on the received funds to the relevant authorities.
5.1. In order to open the Customer Account and to use the services of the Website, it is necessary to provide an e-mail address, to choose a password and to fill in the information necessary to complete the registration, as well as to provide the personal information, including full name, date of birth and phone number.
5.2. The Customer's account must be registered upon the use of the valid and the actual data belonging exclusively to him/her. The Company retains the discretion to request the confirmation of the Customer's data (including a copy of passport / ID and/or bank cards and/or address of actual residence). Failure to provide the above-mentioned documents may result in the blocking of the account.
5.3. The Client guarantees that during the registration process he has provided accurate, complete and reliable information about himself/herself and undertakes to update any information in case of its change. Failure to comply with this requirement may result in the closure of the account, the imposition of a restriction on the account or the cancellation of transactions (including bonuses and winnings received).
5.4. The Customer may open and hold only one Account for one Player, household, postal or IP address, computer or another device. Any other accounts that the Customer opens on our Website, including the accounts of other Players opened from one and the same IP address or computer will be referred to as “Duplicative Accounts”. We retain the discretion to close any Duplicative Account, resulting in the following:
5.4.1. All transactions made from Duplicative Account will be terminated;
5.4.2. All bets made from Duplicative Account and all added funds will be referred to as "void" and deducted from the Account;
5.4.3. Any benefits and bonuses obtained by the Customer or accrued to the Customer in the period, when the Duplicative Account was active, will be terminated. We retain the discretion to request a refund from the Customers if they had made a withdrawal of the funds before.
5.4.4. The players, who use one-time or invalid email addresses will be banned without an opportunity of winning and refunding the deposit.
5.5 NetEnt Games are not available for the players from Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, Great Britain, Australia, Greece, Latvia, Lithuania and Sweden. The players from the countries mentioned below are prohibited to play the following slots: Planet of the Apes, Guns & Roses, Motorhead, Jimi Hendrix, Emoji Planet, Jumanji, Vikings. The countries are Russia, Ukraine, Azerbaijan, China, India, Thailand, Tunisia, and Turkey.
5.6. After the Account is already opened, the Client undertakes to keep the login data in secret and not to disclose (moderately or accidentally) to third parties. Should the Customer has lost or forgotten the login data, he can recover his password by clicking on the “Forgot Password” link in the login window.
5.7. The Client is solely responsible for maintaining the confidentiality of his/her password, as well as of all actions that occur in the Customer's account. The Client is also liable for the damage caused to his Game Account, including the damage to the Company due to his actions or actions on the side of third parties committed in his Account.
5.8. The Customer shall immediately notify the Company of any unauthorized use or theft of his/her account, as well as of any other breach of security. If necessary, the Client agrees to provide the Company with the confirmation of the illegal actions, committed in relation to his account. The Company shall not be liable for any damage caused to the Customer's account due to the use by anyone of the Client's password with or without notification.
6.1. Upon the agreement with the Terms, the Client authorizes the Company to carry out Identity Verification. The documents required for Account Verification:
6.1.1. The document, which proves your identity: Passport, driving license or another official document, considered to be legal in the country of your residence. Wherein:
The front and back sides, including the edges of the document, must be visible.
The document must not be expired
The expiration date must be specified on the document
The document must have your unmodified photo
The document must contain your date of birth
Watermarks shall be visible.
6.1.2. Confirmation of your address: Bank account statement, utility bill or phone bill. Wherein:
Your full address, including postal code, must be specified.
Full name must be stated
The logo/print/stamp of the invoiced company must be visible
The document is valid no longer than 90 days.
6.1.3. The confirmation of the payment method you used for the deposit and/or for the payment.
If you used a plastic card: The image of the front and the back side of the card you used to add funds, including the image of the closed 8 middle digits of the card number and CVC/CVV code. The data of the card must be the same as the data of the card used for deposit/withdrawal.
Upon the use of a money transfer from a bank account: Bank statement must be no older than 90 days and conclude the full name and address. At the same time, the document must be no older than 90 days, your full name and address (the address isn't required for the copies of the bank statements of online transfers), the full bank account number, which must be the same as the bank account number used on the Website must be specified, the bank logo must be visible and the statement must be visible in its entirety.
Upon the use of the other methods: The screenshot of your personal account in the payment system, which shows your full name and e-mail, specified upon the registration on the Website.
6.2. The verification process takes from 10 minutes to 24 working hours. In the process of verification we retain the discretion to limit the withdrawal of funds from the Customer's account.
6.3. The Client guarantees and acknowledges that
6.3.1. He/she is not under the acceptable age;
6.3.2. He/she is the legal owner of the funds held in his/her account and all the data provided by him/her upon the registration process or in a consequence, including the data specified during the deposit of funds to the account are valid, accurate and complete and is the same as the name (s), specified on the credit/debit cards or in the other payment systems used for funds deposit and withdrawal on/from the gaming account of the Customer.
6.3.3. Upon the use of the services of this Website, he/she may win or lose money. The Customer acknowledges that he/she uses the services of the Website at his/her own discretion, at his/her own risk, and in case of the loss of funds he/she will not have any claims against the Company.
6.4. If the Customer provides information that is not valid, inaccurate or incomplete, or misleading, it will be considered a breach of the Agreement. In this case, we retain the discretion to block the Customer's account immediately and/or to suspend him/her from using his/her Account, in addition to any other actions listed in paragraph 11 ("Violation of the Terms by the Customer).
6.5. In case, when we cannot establish whether the Customer has reached the acceptable age, we retain the discretion to suspend the operations via the Customer's account temporarily. If it is established that in the moment, when the Customer performed any gambling operations, he/she was under the acceptable age, thus:
6.5.1. The Customer's account will be closed;
6.5.2. All transactions made by the Customer within the specified period will be terminated and all funds deposited by the Customer during this period will be returned;
6.5.3. All bets made by the Customer within the specified period will be returned to him/her;
6.5.4. All benefits obtained by the Client during this period will be referred to as the "void". In case of withdrawal of the winning amount, the Customer is obliged to return the withdrawn funds in the full amount.
7.1. Shall you wish to participate in the Games hosted by 10lineloto, you will need to deposit funds to your Account.
7.2. You acknowledge that:
7.2.1. The funds added by you to your account have not been used in illegal transactions, such as not derived from the illegal activities or from any sources of the illegal activity.
7.2.2. All payments made to your account are authorized and you will not attempt to withdraw the payment made to your account or take any actions that may cause the withdrawal of such payment by a third party, in order to avoid the liability under the law.
7.3. The company does not accept money transfers of the funds from third parties, that is, from friends, relatives, partners. You must transfer funds from an account/system registered in your own name. If we find that you have violated this rule during the checkout, all funds will be collected from you and the original credits will be returned to the legitimate account/credit card holder.
7.4. If it is necessary to make a bank transfer to the legal owner for a refund, all bank fees will be paid by the beneficiary.
7.5. If you wish to replenish your account via SMS message, you are allowed to use the one and only phone number. You must specify this phone number in your profile. The company does not allow users to take credit from telephone operators, who provide such a service, even with the authorization of the operator. You can not transfer funds via SMS message, taking such credits, having negative funds balance. The users, who violate this rule are blacklisted and their game accounts are blocked without the possibility of debiting funds.
7.6. We do not accept cash payments. We retain the discretion to use electronic payment systems of third parties and financial institutions to process the payments made by you to your account due to your use of the services. You agree to comply with the Terms of third parties and (or) financial organizations regarding the use of such payment systems, if they do not contradict the text of the Regulations.
7.7. Adding funds, you acknowledge that you will not attempt to refund or revoke the payment made by you, and you agree to compensate the Company for any refunds of payments, the cancellation of payments, as well as to cover the losses incurred by the Company as a result of such transactions.
7.8. In case of a suspicious or fraudulent payment, including the use of stolen credit cards or in case of other fraudulent activities (including refusal from a previous transaction and another cases of payment withdrawal), the Company retains the discretion to block your account with the rejection of all payments made, including the withdrawal of the benefits obtained. We retain the discretion to notify any competent authority or organization (including credit-collecting agencies) about any fraudulent payment or other illegal activity, as well as to contact the collection agencies to collect the payments. However, the Company is liable under no circumstances for the unauthorized use of credit cards, regardless of whether a statement has been made about theft of the card.
7.9. We retain the discretion to write off any amount from the positive balance of your account for a gambling credit for any bets made upon the use of the Duplicative Accounts, as well as in the result of collusion, fraud, theft or other criminal activities or using errors of the Website.
7.10. 10lineloto retains the discretion to terminate any bonuses and benefits if there is a suspicion that they have been obtained in an unfair way.
7.11. You acknowledge and agree that your Account is not a bank account and therefore is not insured, guaranteed, sponsored or otherwise protected in any way by whatsoever banking or other insurance systems. In addition, the funds added to your account will not run interest.
7.12. The Conditions of Usage of the 1-Click Payment System. You agree to pay for all goods and/or services, as well as for the additional services ordered via the Website and the subsequent costs (if necessary), including all possible taxes, fees, etc without limitation. You assume full responsibility for making prompt payments via the Website. The payment system ensures only the payment for an amount specified by the Website and is not responsible for the implementation of additional payments/expenses by the user of the Website. After clicking the “Pay” button, the operation is considered to be executed and irrevocably completed. By clicking the “Pay” button, you agree that you have no right to terminate the payment or request its termination. By placing an order on the Website, you confirm that you do not violate the legislation of your country. In addition, by accepting the Terms (and/or the Terms and Conditions), you, as the cardholder, confirm that you are entitled to use the Services provided by the Website. Upon the use of the services of the Website, such as gaming services, you issue a legally binding declaration that you have reached the age of majority established by the legislation of the country or region of your residence, that allows you to use the Website Services. Upon the use of the Website services, you assume the legal responsibility for the possible violation of the laws of any country, where you use the Services, and confirm that the payment system is not responsible for such illegal and unauthorized actions. Upon the agreement to use the Services of the Website, you understand and accept that processing of any of your payments is made by the payment system, and the legislation does not provide the right to terminate the purchase of already ordered goods and (or) services, as well as does not provide the other opportunities of payment termination. Shall you wish to refuse to use the Services upon the next purchase of goods and/or services via the Website, you are able to do so using your Personal Account/Profile on the Website. The payment system is not responsible for any failures in the processing of data from your payment card or for the refusal of the bank to authorize the payment from your payment card. The payment system is not responsible for the quality, quantity, cost, and conditions of the provision of any goods and/or services offered to you or purchased by you on the Website upon the use of your payment card. When you pay for any goods and/or services on the Website, you, first of all, agree to comply with the terms and conditions of the Website. Please bear in mind as a cardholder, you are solely responsible for the purchase of all goods and/or services ordered by you via the Website and for any additional costs/fees, accrued on this payment. The payment system acts exclusively as a payment provider for the amount specified on the Website and is not responsible for pricing, and/or total cost calculation. In case of a situation where you do not agree with the above terms and conditions, and (or) if you have other reasons, please do not make a payment and, if necessary, contact the administrator/support service of the Website directly.
7.13. When making periodic payments, the customer authorizes 10lineloto to debit the amounts from the Customer’s payment card at intervals and in the amount specified by the customer on the basis of the proposed options during the purchase process. The Customer agrees that the payment card specified by the Customer for making periodic payments on the Website 10lineloto now and in the future will be linked to the account held by the owner of and that the customer undertakes to maintain the required balance on the credit card account or to provide sufficient funds on the account linked to the Customer's debit card to make periodic payments. The Customer may terminate the recurring charges by contacting 10lineloto Support at [email protected] at least for five (5) business days prior to the following date to writing off the payment. If the Customer submits a termination request after this date, the termination will not occur until the payment is charged for the next period.
7.14. You may request withdrawal of funds from your account any time, provided that:
7.14.1. All payments to your account have been confirmed and no termination, refusal or refund of any of these payments have been made.
7.14.2. The Verification referred to the paragraph 6, mentioned above was carried out.
7.15. When submitting a request for a funds transfer, you must ensure that the following conditions are observed:
7.15.1. Your Profile must be fully completed.
7.15.2. The withdrawal was requested upon the use of the same method, which was applied upon the deposit of the funds.
7.16. Due to the standards set for VISA and MasterCard cards, the restrictions may be imposed on the withdrawal of funds to cards issued in certain countries. For more information about these restrictions, please contact the support team at [email protected].
7.17. If the total amount of bets after the last deposit is less than three times the amount of the Player's last deposit, the Company retains the discretion to withhold 10% of the payment in order to cover the commission costs of a transfer, as well as additionally up to 40% for the payment of commission expenses to game providers in case of bonus funds use.
7.18. In case you are not a VIP Player, the amount more than 1 000 USD per day, 7 000 USD per week and 20 000 USD per month may not be charged from the account unless otherwise stated in the Bonus Terms. VIP players have separate limits for each status specified at Statuses page.
7.18.1. If a player wins $20,000 or more, the Company retains the discretion to divide the payment into monthly payments of $20,000 each until the full amount is paid . Interest on the outstanding amount will not be paid. This clause does not apply to the benefits with the progressive jackpot.
7.19. You agree to our withdrawals schedule. The requests for the withdrawal of the funds are processed daily from 10 a.m. to 18 p.m. (GMT + 3). The Company is not responsible for the delays in processing payments that may occur after processing the request for write-off by our managers.
7.20. The amount of funds withdrawal from the no-deposit bonus is set by the Bonus Terms.
7.21. We retain the discretion to charge a fee in the amount of our expenses for the withdrawal of funds, which were not used in the game.
8.1. It may happen that the bet will be confirmed by mistake. In such cases 10lineloto retains the discretion to cancel all bets accepted by mistake or to correct the error by re-accepting all bets at the prices / exchange differences / and under the conditions that were relevant at the time, when the error occurred, i.e. at the time when the bet was made initially.
8.2. If the player was made aware of defects or possible errors in the software, he agrees to refrain from using this situation for his own benefit. In addition, the player agrees to report the administration of 10lineloto about any error or defect immediately. If the player fails to comply with the obligations provided in this paragraph, 10lineloto is entitled to obtain a full compensation for all costs related to the error or defect, including the expenses incurred due to the lack of notification from the player.
8.3. If the game was started, but ended due to a system failure, 10lineloto will refund the player the amount, which he used for betting in the game by crediting his/her account or, if this account no longer exists, by the payment in a manner agreed with the player; if a player wins funds during a game crash, the cash value of these funds will be credited to his/her account or, if this account no longer exists, it will be paid in a manner agreed with the player.
8.4. 10lineloto retains the discretion to reject or to limit bets. The player has no right to deposit an amount exceeding his current balance. The benefits are credited to the player's account.
8.5. If there is a suspicion or evidence of a manipulation of the system, 10lineloto retains the discretion to refuse to process the payments to a player or to any other person / persons, who manipulated the casino system or attempted to do it. Persons convicted of such actions will be charged with committing a criminal offense. 10lineloto retains the discretion to stop providing and/or to replace any games or promotions offered on the Website.
8.6. The Customer's transaction history is available in “My Profile” — “Transaction History” section of the Website.
8.7. 10lineloto retains the discretion to declare a bet completely void and to confiscate the benefit from that bet, as well as to declare it partially invalid, and to confiscate a portion of the benefit from that bet, if there is a reason to assume that any of the following situations occurred:
8.7.1. The player or his associates directly or indirectly influenced the results of the game, in order to gain the illegal benefit;
8.7.2. The Player or his associates did not comply directly or indirectly with the rules of the Casino;
8.7.3. The results of the game were directly or indirectly affected by fraudulent activity;
8.7.4. There were made bets, that would not have been accepted during the normal operation of the Website, but still turned out to be accepted at the time when technical problems occurred on the Website;
8.7.5. The bets have been proposed, made and/or accepted due to the various types of errors, such as: defects, typos, technical problems, force majeure or any other.
8.7.6. If we became aware that a Player has obtained a bonus deliberately to extract the maximum possible profit and in order to withdraw this bonus through fraud activity or tried any other methods to misuse the bonus received in the Casino. An example of such a game is to delay any game round, including free spins and bonus rounds, until the player no longer needs to win the bonus and/or to make new deposits. In favor of the fair play, the equal, the zero and the close to the minimal ones or the hedging bets will be referred to as an illegal game for the purpose of wagering the bonus. If the casino detects the fact of such a fraudulent game, it retain the discretion to refuse from any payments and/or to confiscate all benefits.
8.8. If you win an amount during the game, which is considered by the casino management to be worthy of public coverage, you agree that we retain the discretion to use your Nick or your name and the first letter of your Last name in any announcements about the results of the promotion on the Website or on the lobby page, as well as via any resources of the Company.
9.1. The following activities are prohibited and constitute a gross violation of the Terms:
9.1.1. The provision of an information to third parties;
9.1.2. The realization of inadmissible (fraudulent) actions to the detriment of online casino, including the use of malicious programs, errors in the software of the Website, the use of both, while playing the game;
9.1.3. Making fraudulent actions, which are detrimental for the casino, including the use of stolen, cloned or illegally obtained data from a credit or debit card when adding funds to the Customer’s account;
9.1.4. The participation in any criminal activity, including money laundering, including any activity with penal consequences;
9.1.5. The collusion or an attempt, and/or intention to participate directly or indirectly in any scheme of collusion with another player while playing on the Website.
9.1.6. The violation of the Bonus Terms
9.2. Bonus funds (points, bonuses, etc.) must be obtained by the Player properly. It is prohibited to use the illegal methods for their receipt or withdrawal.
9.3. The Company implements all reasonable measures to prevent the collusion, as well as to detect the attempts of the collusion and its participants, towards whom the appropriate actions will be taken. We are not responsible for any loss or damage, caused to the Customer or to any other Player due to collusion, fraud or other illegal transactions or deception, and we retain the discretion to to take any action with respect to these persons as it deems appropriate.
9.4. If the Customer suspects that any of the players is involved in collusion, deception or fraudulent activities, he must immediately notify us via our e-mail address [email protected].
9.5. If the Customer is suspected of committing illegal or fraudulent actions, including money laundering and any other violation of the Terms, the Customer's account will be blocked and the access to the Website’s services will be terminated. In this case, we disclaim the obligation to pay back the funds from the Customer’s account. We retain the discretion to notify about such incidents the relevant authorities, payment service providers, banking and other financial institutions. At the same time, the Customer is obliged to cooperate with the Company in the investigation of this situation.
9.6. The Customer is prohibited to take actions that may cause damage to the Company or to the other players. The use of the services and/or software to commit any illegal or fraudulent activity is prohibited and entails the suspension or ban of the Customer's account, as well as any other accounts owned by the Customer, withholding all of the funds being available on the account of the Customer. In this case, the Customer waives to pursue any claims to the Company.
10.1. An in-game communication process on the Website is based on the same communicative laws as adopted in the society: The use of profanity or indecent images, intolerance, aggression, threats, belittling or humiliation acts against the players and the employees of the Website is prohibited.
10.2. It is prohibited to upload an information on the Website that may give rise to malfunction of the Website, or to take any actions that may adversely affect the operation of the Website, for example: The use and / or the distribution of viruses, logic bombs and other virus programs. Any mass distribution of an information or “spam” is strictly prohibited. It is prohibited to distort, to delete or in other manner to alter any information uploaded on the Website.
10.3. The Client undertakes to use the Website only for personal entertainment and is not entitled to copy the content of the Website or any part of it in any form without prior authorization from us.
10.4. Any attempt to obtain the unauthorized access to the Website, the storage servers of the Website, as well as to any servers, computers or databases related to the Website is prohibited. It is forbidden to proceed with DOS-attacks or with the other types of the attacks on the Website. In case of such violations, we retain the discretion to notify the relevant law enforcement agencies immediately. At the same time, the Customer's access to the services of the Website will be blocked.
10.5. We are not responsible for any losses or damages caused by DOS-attacks, viruses or other technologically harmful content that may affect the operation of the computer equipment, software and other materials, as well as for any damage caused to the Customer due to the use of the Website or the download of any material posted on the Website or any other website related to the Website.
10.6. It is prohibited to sell or to transfer the accounts between players or to allow another user to defeat intentionally.
11.1. If the Customer violates the Terms, we retain the discretion, but we shall not undertake:
11.1.1. To notify the Customer (using his contact information) that he violates the Terms and conditions, and to request the termination of such violation;
11.1.2. To suspend the account of the Customer for further gambling via the Website;
11.1.3. To suspend the account of the Customer with or without prior notification;
11.1.4. To withdraw from the Customer's account the amount of any payments, bonuses or benefits obtained by the Customer as a result of his violation of the Terms;
11.1.5. Cancellation the Client's Account if the Client does not comply with any of the provisions of the Terms.
11.2. The Customer is obliged to indemnify us any damages, losses, costs and expenses (including expenses for the services of legal advisers / lawyers) and any other costs that may suffer us damage as a result of the the violation of the Terms by the Customer in their entity.
11.3. The Customer agrees to indemnify, to protect and to safeguard the interests of the Company, its partners and their companies, as well as the officers, the directors and the employees acting on behalf of the Company from any claims, requirements, liability, damage, losses, costs and expenses, including legal costs and any other expenses incurred for any reason due to:
11.3.2. The violation by the Customer of the law or the rights of third parties;
11.3.3. Gaining of access to the account of the Customer or another person with or without the Customer's permission; or
11.3.4. The acceptance of any benefits obtained this way.
11.4. The absence of claims on the part of the Company due to the failure of the Customer to fulfill any of his/her obligations is not considered to be our refusal from claims due to any subsequent failure of the Customer to fulfill his/her obligations. Our waiver of any of the provisions of the Terms is referred to as valid only if it is explicitly expressed as a waiver and the Customer was notify in writing in a manner provided above.
12.1. The Customer may close his/her account (including deleting username and password) any time by sending us an email to [email protected].
12.2. The client is solely responsible for any transactions in his/her account until he obtained confirmation of its closure.
12.3. The Company retains the discretion to charge a commission or fees for providing services to the Customer before closing his account. If the Customer's account is deleted, suspended or blocked, the refund of the available funds that at the time of closure of Customer's account is not paid out. The additional funds (for example, bonuses, points, etc.) become unavailable for assessment or withdrawal, and the Customer's further access to his/her account will be terminated.
12.4. Upon the closure of the Customer's account, the further obligations of the parties towards each other shall be terminated.
12.5. The Company retains the discretion to delete the Customer's account without prior notification if:
12.5.1. We have decided to terminate the provision of services in general or specifically for the Customer for some reason;
12.5.2. The Customer's account is linked with the account, that was closed.
12.5.3. The Customer publishes discrediting or offensive information, promotes racism, or uses profanity and other non-legislative content on the Website;
12.5.4. The Customer is trying to access the program code or participated in conspiracy;
12.5.5. The Customer is intervening or trying to intervene in the operation of the software;
12.5.6. The Client uses his/her account for illegal purposes, such as an attempt to obtain the access to the Website, residing in a country where gambling is prohibited;
12.5.7. The account of a Customer is inactive for a long period of time — 6 (six) months or longer.
12.6. If the Customer's account is linked to the existing blocked accounts, we have the right to close it, regardless of the nature of the connection between them, as well as to block the funds available on the accounts mentioned above.
12.7. In case of closure of the Customer's account, the e-mail address specified by the Customer as a part of a contact information will obtain a notification of the termination of the account. In case of any of such cancellation on our behalf, with the exception of the situations when the account is closed or suspended pursuant to Clause 9 (“Collusion, deception, fraud and criminal activities”) or to Clause 11 (“Violation of the Terms by customer”) of the Terms, the Customer will get a refund to his account, with the exception of fees as provided in the Terms. If it is impossible or there is an unsuccessful attempt to contact the Client, the funds will be transferred to the account of the Company or the supervisory authority.
13.1. The Customers agrees that he/she uses the services of the Website solely of his/her own free will, at his/her own risk.
13.2. We undertake to provide an access to the Website with reasonable care and diligence, as laid down in the Terms. We make no other promises or guarantees regarding the services and products offered by the Website, and we hereby exclude (to the extent permitted by law) all implied warranties regarding the services of the Website.
13.3. The Company shall not be liable (whether on a contractual basis, due to a civil offense (including negligence) or for the other reasons) for any losses and damages, including (without the limitations of the listed below conditions) for the loss of a data, the loss of a profit, the loss of an income, the loss of business or the other opportunities, the damage, caused by the loss of a reputation, the loss of a goodwill, the loss of suspension of the activities, as well as for any incidental damages arising in relation to the Terms of Use or due to the Customer's use of the Website.
13.4. Neither we (including our employees or agents), nor our partners or suppliers are liable for any damage, including loss of benefit, resulting from an error on behalf of the Customer or due to a software error.
13.5. The company and its licensees, distributors, subsidiaries, affiliates and all employees and directors are not responsible for any loss or damage that may be caused by the interception or the misuse of any information transmitted over the Internet.
14.1. We must comply with the data protection requirements in the form the Company uses any personal information obtained during the Customer's visit to the Website. We take our obligations regarding the use and the storage of the Customer's personal data very seriously. The Company shall process any personal information provided by the Customer strictly in accordance with the Privacy Policy.
14.2. Providing us with information, the Customer authorizes the processing of his personal data for the purposes described in the Terms in order to administer the Website or to comply with legal or regulatory obligations.
14.3. We strictly adhere to a policy, which implies that any personal information is kept in the strictest confidence and is not disclosed to anyone except the employees, who need access to Customer's data in order to provide his/her the services.
14.4. We keep the copies of all correspondence obtained from the Customer (including the copies of all email letters) so that the information obtained from the Customer is recorded as accurately and clearly as possible.
15.1. The Company may amend the changes or additions in relation to any of the services offered by our Website any time, in order to maintain and to update the Website.
15.2. In case of unforeseen system errors or malfunctions of the software or hardware used to provide the access to the Website, we undertake to take immediate actions to eliminate such a problem. We do not accept any responsibility for the failures of the IT system caused by the equipment used by the Customer to access the Website, or the failures of the Internet provider of the Customer.
15.3. The content of the Website is subject to copyright and other property rights owned by the Company or it is used under the license obtained from a third party owner. Any material posted on the Website and is available for download may be used solely for personal non-commercial use.
15.4. Under no circumstances the use of the Website shall grant to any user any rights to the intellectual property (for example, copyrights, know-how or trademarks) owned by us or any third parties.
15.5. The use or the reproduction of any trade names, trademarks or logos posted on the Website is prohibited.
15.6. The company uses cookies to ensure the operation of the Website. A “cookie” is a small text file that is saved on the Customer's computer upon his/her visit of the Website and recognizes it when he/she returns. Additional information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that deleting cookies obtained from our Website or disabling the option to save them on the Customer's computer may further prevent an access to certain sections or functions of the Website.
15.7. The Customer agrees that the gaming result on the Website is determined by a random number generator, which randomly generates events, and accepts the results of all games. In case of discrepancies between the gaming results on the Customer's computer and the results on our server, the results on our server will be referred to as the decisive and final ones. If there is a discrepancy between the information displayed on the Customer’s screen and the balance on the Customer’s account, the balance available on the server of the Company is considered to be the actual balance on the Customer’s account, what is a final and mandatory information. Any benefits obtained by the Client due to the human mistake or technical malfunction will be terminated.
15.8. The Company is not responsible for any failure or delayed redemption of any of its obligations under the Terms, if such failure or delay was the result of the circumstances beyond our control, including (without limitation of the below mentioned conditions) natural disasters, war, social unrest, disruptions in the operation of public communication networks or in the provision of communication services, labor disputes, DDOS attacks or similar Internet attacks that have a negative impact (hereinafter referred to as “Force majeure";).
15.9. In case of Force majeure, our fulfillment of our obligations shall be considered to be suspended for the duration of Force majeure, and the period for fulfillment of such obligations shall be extended by us for the duration of this circumstance. We undertake to make all reasonable efforts to terminate Force majeure or to find a solution enabling the Company to be able to fulfill its obligations, despite the effect of Force majeure.
15.10. The Website may contain links to the other websites that are also beyond the control of the Company and are not mentioned in the Terms. The company is not responsible for the content of any third-party sites, for the action or inaction of their owners, as well as for the content of advertising and sponsorship materials posted on these websites. Hyperlinks to the other websites are provided solely for information purposes. The Customer any of such links at his/her own risk.
16.1. The original text of the Terms is written in English. Any interpretation of the Terms must be based on the original English version. In case when the Terms of Use or any related documents or notices are translated into any other language, their original English version will prevail.
17.1. In case, if any of the provisions of the Terms is deemed to be invalid, unlawful or impractical to any extent, such a provision will be considered as the separate from the other provisions that will continue to operate in their entity to the extent permitted by law. In this case, the provision, which is recognized as invalid or impractical will be modified under the applicable law to reflect (as far as possible) our original intentions.
18.1. The Terms of Use shall be governed and interpreted under the law of The UNITED KINGDOM. At the same time, the Customer shall be responsible to the exclusive right of the courts of the jurisdiction of Curacao for the settlement of any disputes (including with regard to the claims for compensation and the competing claims), which may arise in regard to the establishment, the legality, the effective force, the interpretation or the execution, or the legal relations set out in the Terms or in a different manner in conformity with the Terms.
19.1. Our company was doing its utmost to provide the Players with a high-quality service. However, sometimes there are situations, when the client is not fully satisfied with the quality of the services provided. Therefore, if you have any questions or comments, send them to [email protected], in case you want to discuss the complaint.
19.2. Our support team will do it's utmost to respond to your complaint as soon as possible. If the support service is unable to resolve the problem, then this question will be directed to the management board for consideration.
19.3. In any case, the player will get a response to a complaint within 3 working days.
19.4. In case of any dispute, the Customer agrees that the server accounts will be referred to as the ultimate proof in the process of resolving such a dispute.
